FAQs

Frequently Asked Questions (FAQs)

1. How long does delivery take?

We process orders within 1–2 business days (Monday to Saturday, 9:00 AM – 6:00 PM UK time).

Once dispatched, delivery typically takes 3–5 business days within the United Kingdom.

2. Do you offer free shipping?

Shipping costs (if applicable) will be clearly displayed at checkout. We may offer free shipping promotions from time to time.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details (if available).

If you do not receive tracking information, please contact us at info@aruniversal.store.

4. What payment methods do you accept?

We accept secure payments via:

  • Debit & Credit Cards

  • Visa, Mastercard

  • Other secure payment methods available at checkout

All transactions are processed securely.

5. Can I return or exchange an item?

Yes, you can request a return within 14 days of delivery.

Items must be:

  • Unused and unworn

  • In original packaging

  • In original condition

Please refer to our Refund Policy for full details.

6. Are lingerie items returnable?

Due to hygiene reasons, certain lingerie items (such as underwear) may not be eligible for return unless they are faulty or incorrect.

7. How long do refunds take?

Once we receive and inspect your returned item, refunds are processed within 3–5 business days to your original payment method.

8. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will resolve the issue as quickly as possible.

9. Can I cancel or change my order?

Orders can only be modified or cancelled within a short time after placing them.

Please contact us immediately at info@aruniversal.store or via WhatsApp at +44 7728 953056.

10. Do you ship internationally?

Currently, we primarily ship within the United Kingdom.

For international shipping requests, please contact our support team.

11. How do I choose the right size?

We recommend checking our size guide on each product page before purchasing.

If you are unsure, feel free to contact us for assistance.

12. How can I contact customer support?

Our support team is here to help:

Email: info@aruniversal.store
Phone/WhatsApp: +44 7728 953056

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK time)

13. Is my personal information secure?

Yes, we use secure systems and trusted payment providers to protect your personal and payment information.

Please refer to our Privacy Policy for more details.

14. Do you restock sold-out items?

Some of our products are limited stock. However, we may restock popular items.

We recommend ordering early to avoid missing out.

15. Why choose AR Universal Ltd?

  • Trend-focused lingerie collections

  • Reliable UK delivery

  • Secure shopping experience

  • Dedicated customer support

We are committed to providing quality products and excellent service.

If you have any additional questions, feel free to contact us anytime.